21R1.0 Maintenance Notes

The issues listed below were fixed in 21R1.0. Maintenance items in the Veeva application are corrections to existing functionality.

211.0.500 (June 8, 2021)

Territory Feedback

Issue Description	Issue Number
An error occurred when refreshing the Feedback cache when accessing the Future Territory Alignments tab.	ALN-24287

Territory Modeling

Issue Description	Issue Number
An error occurred when accessing a top level model territory with more than 3300 child territories.	ALN-24330

211.0.400 (May 25, 2021)

CRM Integration

Issue Description	Issue Number
An import error occurred when processing account merges from CRM when the losing account already had a territory assignment in Align.	ALN-24140

211.0.301 (May 20, 2021)

Assignment Rules Engine

Issue Description	Issue Number
A scripting error caused some account_territory__aln records to be unassigned, then reassigned to a territory with each run of the rules engine.	ALN-24144 ALN-24142
Rules without account, address, or product metric filter logic were not ignored during assignment previews and caused errors.	ALN-24181
Inactive accounts were still included in hierarchy rules even if the account’s crm_is_deleted__aln was false.	ALN-24183

Issue Description

Issue Number

A scripting error caused some account_territory__aln records to be unassigned, then reassigned to a territory with each run of the rules engine.

ALN-24144

ALN-24142

Rules without account, address, or product metric filter logic were not ignored during assignment previews and caused errors.

ALN-24181

Inactive accounts were still included in hierarchy rules even if the account’s crm_is_deleted__aln was false.

ALN-24183

211.0.300 (May 20, 2021)

User Visible and Behavior Changes

CRM Integration

The maximum length of the formatted_name__aln field on the account__aln object was increased to 500 characters

Maintenance Items

CRM Integration

Issue Description	Issue Number
An error occurred when syncing with CRM if the sync contained a roster member mastered by Align with a non-valid User Role.	ALN-23871

Territory Feedback

Issue Description	Issue Number
An error occurred when refreshing the Feedback cache when a model territory did not have an associated model field force.	ALN-24111
An error occurred when accessing feedback if the MC Cycle’s start date was later than the project’s planned publish date.	ALN-23878
Custom picklists added as columns to Territory Feedback displayed the names of values instead of their labels.	ALN-23948
Rejected-type Approval Rules using the Specialty (Any) attribute did not function correctly in Enhanced Territory Feedback.	ALN-23980 ALN-24040
The Calculate Rollups button was disabled for field forces without an associated mc_cycle__aln record, preventing the Feedback cache from being refreshed.	ALN-24079

211.0.203 (May 14, 2021)

Territory Feedback

Issue Description	Issue Number
An error occurred when accessing Territory Feedback when processing large amounts of data.	ALN-24091

211.0.202 (May 6, 2021)

Rules Engine

Issue Description	Issue Number
An error occurred when running an assignment preview against a large number of field forces.	ALN-24005

Territory Feedback

Issue Description	Issue Number
Feedback was unavailable when a field force was not associated with a model territory assigned to a roster member in the model.	ALN-24011

211.0.201 (May 4, 2021)

Rules Engine

Issue Description	Issue Number
When using a project’s planned publish date as the basis for an Assignment Preview in modeling, the LessThanXDays and MoreThanXDays did not function correctly.	ALN-23940

Territory Feedback

Issue Description	Issue Number
An error occurred when feedback cache was created or accessed by a high volume of concurrent users or territories.	ALN-23905 ALN-23973
An error occurred when loading Territory Feedback if a user did not have access to required data refreshed the feedback cache. Cache refresh now runs as the Align Integration User to prevent this issue from recurring.	ALN-23995

Issue Description

Issue Number

An error occurred when feedback cache was created or accessed by a high volume of concurrent users or territories.

ALN-23905

ALN-23973

An error occurred when loading Territory Feedback if a user did not have access to required data refreshed the feedback cache. Cache refresh now runs as the Align Integration User to prevent this issue from recurring.

ALN-23995