Approving Location-Based Challenges in Integrated Territory Feedback

Managers reviewing challenges and changes to upcoming MC Cycles with Location Based Targeting enabled can approve and reject pending challenges made by end users, as well as submit challenges of their own. This enables managers to participate in the greater specificity in the planning process offered by Location Based Targeting.

Configuring Location Based Targeting in Manager Feedback

To configure this feature, ensure Child Accounts in MCCPs is enabled on the appropriate mc_cycle__aln records.

Using Location Based Targeting in Manager Feedback

When managers view the Accounts screen of a territory in an MC Cycle, each location associated with an account displays as its own row in the table, along with arow representing the account without any associated location.

Managers can approve or reject pending challenges made by end users against accounts at specific locations using the Thumbs Up and Thumbs Down buttons.

The More Actions button in each row of the table enables managers to create challenges. The following target-level challenges apply to individual rows:

• Add Target – Only displays for rows not currently marked as a target in the upcoming cycle
• Remove Target – Only displays for rows currently marked as a target in the upcoming cycle
• Edit Goal – Only displays for rows currently marked as a target in the upcoming cycle

The following account level challenges apply to all rows belonging to that account because they are not specific to a location:

• Keep Account – Only displays for accounts currently marked for removal from the territory in the upcoming cycle
• Remove Account – Only displays for accounts included in the territory in the upcoming cycle

If the row representing an account without an associated location is a target, goals can be edited against any of the available channels. However, if a target is associated with a specific location, goals can only be edited against available channels based on the Call2_vod object.

Managers can also search outside of a territory to add accounts to the territory. When accounts from outside of the territory are added, a row representing the account without a location is added to the table, as well as rows representing the account at each associated location.